Refund policy
Our First-Order Guarantee
If ELK isn’t right for you, we’ll refund your first order. You don’t need to send anything back.
How it works
- Eligibility: The guarantee covers your first order on elkwellness.com and is limited to one per customer, household, shipping address, and payment method.
- Timing: Contact us within 30 days of your order date.
- Refund amount: We refund up to the value of one 30-day supply. Orders of a 30-day supply or less are refunded in full. If your first order includes more than a 30-day supply, such as a 90-Day Supply subscription or a multi-bottle order, your refund is the amount you paid for the products divided by the number of 30-day supplies in the order. Shipping charges are non-refundable.
- No return needed: Keep the product.
- Subscriptions: Requesting a refund cancels your subscription, so you won’t be billed again.
How to request a refund
Email hello@elkwellness.com with your order number. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.
Subscription renewals
You can cancel or change your subscription anytime before your next billing date through your account portal or by emailing hello@elkwellness.com. Renewal orders are not covered by the First-Order Guarantee and are non-refundable once shipped, except for damaged, defective, or incorrect items as described below.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with your order number and a photo. We’ll send a replacement or refund the affected items. This applies to all orders, including subscription renewals.
Abuse
We may decline refund requests we reasonably believe are fraudulent or abusive, including repeat requests across multiple accounts.
Questions
Contact us anytime at hello@elkwellness.com.